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Ecosystems enabled by digital business platforms are a new business focus, and supporting them requires new I&O capabilities. I&O leaders must prepare for digital business platforms by following the five steps in Gartner’s Digital Platform Engagement Model for I&O.
I&O leaders preparing to optimize IT operations to drive business value of digital business platforms:- Engage with customers and improve I&O’s transaction orientation by collaborating with business and IT leaders to plan projects that enable and drive targeted business outcomes.
- Build agile and software-defined IT systems by modernizing I&O infrastructure and delivery models to aid automated data-driven decision making.
- Extend sensing to include ecosystems and things, in addition to IT systems to track, monitor, manage, measure, secure and alert by partnering with internal and external IT asset owners.
- Join the API economy to connect and interact with ecosystems by developing expertise in multicloud management, service brokering, microservices and monetization drivers.
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