The Essentials of IT Management Kit – February 2012 Edition

The Essentials of IT Management Kit - February 2012 Edition, brings together the latest in information, coverage of important developments, and expert commentary to help with your IT Management related decisions.

The following kit contents will help you get the most out of your IT Management research:
  • How to Pass an IT Audit
  • Making Knowledge Management Central to High-Tech Customer Service
  • High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success
  • Key E-Discovery Issues to Consider in 2011


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