If you are a contact center or enterprise business facing compliance measures, you know who you are. More than likely, you have established a compliance process to ensure business integrity, resolve disputes or comply with industry regulations on phone-based transactions.
The question is… do you really know what your employees are saying or doing that might be putting your business at risk?
If the answer is “no” or “I don’t know,” this white paper is for you. In the following pages author Dick Bucci, Principal of Pelorus Associates, does an excellent job of leading us through the more predominant compliance and liability issues affecting contact centers. Most importantly, he provides insight as to how speech analytics can turn a random compliance effort into a targeted and effective process for identifying compliance concerns so you can make the adjustments required to mitigate risk and protect your business.
As with all of our authored and sponsored papers, we hope it provides a clear path to a better way of doing business.
