The Hidden ROI of a Cloud-based Contact Center

Research shows that six out of 10 contact centers are projected to have cloud-based deployment by the end of 2013. This Aberdeen Analyst Insight demonstrates the top factors driving businesses to invest in a cloud-based contact center as well as the post-deployment benefits they gain through improved scalability. Additional findings included within this report show that cloud-based contact centers are more likely than traditional internal contact centers to deploy business activities and technologies that help them realize quantifiable results while improving overall customer experience. Request Free!