When shopping for a new IT Service Management or Enterprise Service Management platform, there are a few key things you should consider when evaluating what tool is right for your organization. To understand these better, Andrew Graf, Chief Product Offer at TeamDynamix recently sat down with Jay Reymond, Senior Engineer in IT from B&I Contractors, a mechanical systems contracting service
company based in Florida, to talk about the company’s ITSM vendor evaluation experience. B&I recently went to market for a new ITSM platform after outgrowing its existing system.

• Focus on what you want to fix
• Evaluate manual processes that you can automate
• Look for a tool that can grow with you
• Consider improving self-service
• Contemplate the vendor service & support levels