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ServiceOps (by any name) is underway in 78% of organizations with 1,000 or more employees. Of those organizations, 100% report positive impacts, with 67% clocking in at very positive or transformative. Fifty-four percent of CXOs see ServiceOps as a runway for automation, improved user experience, increased employee productivity, and reduction in time to find and fix problems – all while boosting operational efficiency and cutting costs. Yet the term means nothing special to 40% of IT practitioners. EMA conducted in-depth research with a global panel of IT leaders to explore how the interaction of automation, AI, and the demands of digitally transforming enterprises combine to pave the way for ServiceOps – a technology-enabled approach to high-efficiency collaboration between IT service and ITOps. Watch this on-demand webinar to get highlights from this new research. |
