Data from InformationWeek’s State of ITSM in Financial Services Report shows that there’s a wide range of maturity in how ITSM teams are dealing with the unique challenges of supporting technology stacks in today’s financial vertical.

Download this report to benchmark against your peers and to identify key areas for ITSM maturity improvements.
 

Only 41% of those with self-service portals have achieved high adoption; what steps do you need to take to improve end-user experience?

The areas with lowest maturity are data integration, automation & workflow and the use of Enterprise Service Management; what can you do to level-up?

43% of Financial Services IT Leaders identified Excessive Manual Processing as the top issue for the IT Service Desk; how can no-code ITSM platforms help?