Covid-19 provided an immediate boost to such initiatives, however, forcing remote work and virtual operations onto enterprises – including Global Business Services (GBS) – around the world. Business resilience has, perhaps, been the defining legacy of the pandemic and is underpinned by many FOW initiatives.

This report answers questions such as:

• What does "Future of Work" mean?
• Two years on, which FOW initiatives are at play?
• How does a modern-day GBS reflect the new expectations of both employees and organizational leaders?
• How do digital workflows drive FOW strategy?
• What can GBS expect next, and how can it prepare?