Strict regulations on setting rates, running credit assessments and disconnecting service challenge utility operations. Today utilities face arrearages of $32 billion as of year end 2020. McKinsey & Company estimates utilities can cut write-off losses up to 30% with a well-devised collections program.

What is that program? How does it work? Long Island utility PSEG says they liquidate bad debt at just over a 5% rate. What’s the best way to recover late-stage “warehouse” debt once thought uncollectable? This playbook offers an assortment of proven strategies that recover in an ethical, reputation-positive manner. You’ll learn:

• Which debt collection agency earns top marks from a respected middleware company that serves the utility sector.
• How to track delinquent account holders with advanced skiptracing tools that are up to 98% effective.
• What to look for – and look out for – in a professional, ethically collection partner that weds results with positive reputation management.