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Today, digital enterprises are expected to run smoothly 24/7. Even in the face of global disruption and spikes in business needs, CIOs must ensure that existing services continue with zero downtime.
- 65% of IT organisations still rely on monitoring approaches that are either siloed, rules-based, or do not cover the needs of their entire IT environment.
- 42% of IT organisations use more than 10 different monitoring tools.
- 59% of organisations are also exploring an AI-powered solution to ensure smooth digital performance.
Join tech senior management in this interactive forum to explore AI-powered service operations.
Key Topics
Watch as Al Blake, Consultant Principal Advisor at Omdia, speaks with experts from ServiceNow on:
- The potential of AIOps to improve the health of digital services by predicting and preventing issues from occurring, and reducing the Mean Time to Repair (MTTR)
- How workflow automations and new business process can transcend internal employee NPS scores and CX transformation
- Which segments of service operations that AIOps can be applied to
Moderator
Al Blake
Consultant Principal Advisor
Omdia, Enterprise IT Practice
Speakers
Michael Porfirio
Senior Director, Technology Workflows Solution Consulting – Asia, Pacific and Japan (APJ)
ServiceNow
Peter Doherty
Director ITSM, APJ
ServiceNow
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