Over the last decade, many ERP systems as well as eCommerce storefront platforms have added “lite” order management capabilities to their products. This approach can be cheaper initially, as many ERP systems and eCommerce platforms will offer bundle pricing. While leveraging an ERP may be sufficient for some smaller or start-up brands, it doesn’t come without challenges. Here are 5 things you should know about approaching omnichannel order management if you’re using your ERP or eCommerce platform to fulfill those orders and manage customer communications, returns, and more.

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