Crawford & Company, the world’s largest independent provider of claims management and outsourcing solutions, had been using handheld recorders for in the field dictation. They found the devices were not user-friendly, adding unnecessary friction to the workday and consuming an inordinate amount of their IT department’s time.

Download this case study to learn how an innovative, cloud-based dictation solution offered them numerous benefits including:

• Enabled adjusters to record, edit and send dictation files on their smartphone 
• Reduced turnaround times for transcription and document generation
• Provided flexibility, kept notes organized, and increased overall productivity
• Secured dictation by encrypting notes during recording

Discover how a user-friendly solution could help you put both your adjusters and customers first!

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