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Today’s Managed Service Providers (MSPs) face the common challenge of needing to grow revenue and reduce costs. But, unlike other environments where IT represents a business expense, MSPs make money by delivering managed IT services.This gives them a unique set of IT challenges and opportunities – including the chance to create additional revenue. Currently, most MSPs focus primarily on fault management. However, this paper will explain how MSPs can use performance monitoring to differentiate their offerings and beat out the competition. It will cover the components of a tiered service offering approach that accommodates a variety of target customers, from those who need a basic service to those looking to address new technology trends. |
