The ongoing push for digital transformation has been long urging organizations to upgrade and overhaul technology stacks toward service-based models. In 2021, the focus on people will drive digital transformation more than ever before as companies think through returns to the office and what a hybrid workplace will look like.

Trendline highlights include:

• How FedEx's CIO led a decade of modernization
• The role and power of mobile to make the hybrid workplace work
• Why digital business technology platforms became all-in-one solutions for company needs