In this whitepaper full of stats and tips, we discuss the top five customer experience trends for the insurance industry in 2020 and how your business can capitalize on them to deliver what customers want, when they want, and how they want it.

We will cover:

• How the insurance industry suffers from an image problem
• The importance of convenience
• Why customer service is a competitive differentiator
• The power of real-time conversations
• The potential of personalization to increase customer retention
• How technology helps cultivate trust