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You will learn how to:
- Determine your own preferred communication style.
- Use this information to develop and enhance your communication skills.
- Identify and respond appropriately to other people’s emotions.
- Apply the six components of the RESULT communications principle.
- Overcome the most common barriers to successful communication.
Chapter 1 – Effective Communication in the Workplace
Chapter 2 – Workplace Communication Styles
Chapter 3 – Recognizing Workplace Communication Styles
Chapter 4 – Perceptual Preferences
Chapter 5 – Attitudes to Communications
Chapter 6 – Communication Research
Chapter 7 – Using the RESULT Principle
Chapter 8 – Barriers to Communication
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