5 Steps to Cloud Service Provider Success

To see that the cloud is profoundly transforming the business world, you need only scan the headlines of leading business and technology journals. The cloud services shift may be even bigger than the...
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Making intelligent decisions about identities and their access

As security threats increase; enterprises rapidly expand their footprints into cloud, mobile and social environments; and government regulations require more control over users and data, it’s important...
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The GDPR: It’s coming—and sooner than you think. Are you prepared?

The European Union (EU) General Data Protection Regulation (GDPR) replaces the minimum standards of the Data Protection Directive that allowed the 28 EU member states to set their own data privacy and...
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SLAs: The Foundation for Stronger Customer Relationships

Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly...
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From Break-Fix to Managed Services in 6 Easy Steps

As an IT service provider, you have a bottom line to maintain and staff to support, while providing your clients with the best possible service. As a business, you need to budget and plan for the future....
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A Complete Guide to Pricing Your IT Services

Have you ever wondered how to determine whether your IT business is truly profitable or if you should be charging more for your IT services? Answers to pricing questions like these start with a thorough...
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