Understanding AIOps & Probable Root Cause Analysis

Despite decades of R&D dedicated to Root Cause Analysis, along with numerous technology vendors who claim to offer it, the approach and concepts have been flawed. Leading analysts like Gartner agree...
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Application Release and Deployment for Dummies

Faster Application Delivery With Automated Release & Deployment Application Release & Deployment for Dummies e-book Please complete the form below to access this research: E-mail Address ...
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Technology Creates New Connected Guest Experiences

What distinguishes one hotel from another is the “”new”” guest experience. The use of new technologies is the key to improving a guest’s stay. To support these technologies,...
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Enterprise Apps and Mobile Strategy

Leading companies like REI, Stryker, and Black Diamond know that engaging employees is important. That’s why they created apps specifically for internal audiences — apps that have made their people...
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Transforming the Desktop to Align with Today’s Mobile Reality

Desktop transformation – aligning desktop computing with today’s dominant trend of business mobility – represents an unrivaled opportunity for organizations to drive business advantage. Despite...
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How to Create a Simple Knowledge Base that Empowers Customers

Done right, a knowledge base can do wonders for your business. For one, you’ll ramp up efficiencies: With decreased reliance on phone-based customer support, you’ll save valuable company...
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