Help Desk Kit

Let’s face it: managing a help desk that is both efficient and effective in keeping your customers happy while building a base for business success is challenging. Finding the right employees is...
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SLAs: The Foundation for Stronger Customer Relationships

Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly...
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Employee Engagement: The New Starring Role for Retail

If you’ve started aligning your star associates with an effective employee engagement plan, you’ve taken a giant step in ensuring they’ll deliver the kind of customer service that builds...
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2016 Tech Innovators Report

Every retailer wants to be innovative, but what does “innovation” mean in the modern retail landscape? Download the 2016 Tech Innovators Report to learn how best-in-class retailers are using industry-leading...
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The Competitive Advantage of Mobility

     How mobile access helps retailers provide the best service—smarter, faster, and leaner Since mobile devices are so commonplace in our personal lives, we expect the same functionality in our...
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Low-Code Tools Fuel Business Transformation at Digital Speed

Businesses face growing pressure to operate at digital speed. New expectations from both customers and internal users have left companies facing mounting pressure to accelerate their everyday operations....
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