Employee Engagement: The New Starring Role for Retail

If you’ve started aligning your star associates with an effective employee engagement plan, you’ve taken a giant step in ensuring they’ll deliver the kind of customer service that builds...
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2016 Tech Innovators Report

Every retailer wants to be innovative, but what does “innovation” mean in the modern retail landscape? Download the 2016 Tech Innovators Report to learn how best-in-class retailers are using industry-leading...
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The Competitive Advantage of Mobility

     How mobile access helps retailers provide the best service—smarter, faster, and leaner Since mobile devices are so commonplace in our personal lives, we expect the same functionality in our...
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Low-Code Tools Fuel Business Transformation at Digital Speed

Businesses face growing pressure to operate at digital speed. New expectations from both customers and internal users have left companies facing mounting pressure to accelerate their everyday operations....
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How to Build Great Customer Journeys

Every interaction with your company informs the quality of that journey. Do you want great customers? If so, you need to create excellent customer journeys. This means better, more consistent and contextual...
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Video Saved the Service and Support Star

Ever been on one of those frustrating calls with a customer who’s trying to describe a problem? “Umm, there’s a blue and green wire coming out of this little dime-sized doohickey.” By...
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