The Log Parsing Challenge
Getting ahead of security threats and business trends can set enterprise organizations apart from their competition and enhance customer service. Most organizational leaders...
Employee Engagement: The New Starring Role for Retail
If you’ve started aligning your star associates with an effective employee engagement plan, you’ve taken a giant step in ensuring they’ll deliver the kind of...
2016 Tech Innovators Report
Every retailer wants to be innovative, but what does “innovation” mean in the modern retail landscape? Download the 2016 Tech Innovators Report to learn how best-in-class...
Help Desk Kit
Let’s face it: managing a help desk that is both efficient and effective in keeping your customers happy while building a base for business success is challenging.
Finding...
SLAs: The Foundation for Stronger Customer Relationships
Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining...
The Competitive Advantage of Mobility
How mobile access helps retailers provide the best service—smarter, faster, and leaner
Since mobile devices are so commonplace in our personal lives, we expect...
