Modernize Your SAP Implementation – Make Real-Time Business a Reality

Game-changing business intelligence could be closer than you think. The traditional need for separate OLTP and OLAP systems for business processes and analytics no longer exists. Today, OLTP and OLAP...
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Protect Your Future NOW: Five Easy Steps to Eliminate Legacy Contact Center Risk

Featuring Richard Snow, VP & Research Director of Customer & Contact Center Research, Ventana Research Is the complexity of your agent desktop application helping or harming your customer service?...
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10 Signs Your CRM is Obsolete

          Your Customer Relationship Management (CRM) solution should be a bedrock of your business and an indispensable asset to sales and marketing teams eager to utilize customer...
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Infographic: 8 Steps to an Effective Social CRM Strategy

Experts everywhere have been banging the Social CRM drum for quite a while. While many of us might roll our eyes and keep on “liking” and posting, our newest infographic may actually change your...
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Acquire, Grow & Retain Customers

     The Business Imperative for Big Data & Analytics Throughout history, business leaders used previous positive performance to make decisions: they relied on intuition driven by experience. Now,...
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The Customer Journey

A Handbook for Meaningful (and Profitable) Engagement Customers are seizing control of the marketplace and CEOs are shifting their focus to their customer-facing teams – marketing, sales, commerce,...
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