Your Customer Relationship Management (CRM) solution should be a bedrock of your business and an indispensable asset to sales and marketing teams eager to utilize customer information and deliver personalized service. So ensuring that your system is up to date is of the utmost importance; outdated solutions can put you at a competitive disadvantage. Our new infographic reveals ten important signs of an obsolete CRM system, such as:
• Constant human intervention requirement
• Steep learning curve
• No social monitoring
• Lack of predictive analytics, and more!
Without these important characteristics, it might be time to switch solutions.