NetSuite: The Key to Performance and Profitability for Solution Providers

This complexity results largely from a volume increase in billing, accounting, and projects under management. Optimizing processes with the right solution not only allow firms to track critical operational...
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Improving ITSM Metrics With Remote Support

Fast incident resolution is at the center of so many ITSM metrics, and remote support is a key part of a multi-channel contact center’s ability to speed time to resolution. This webinar will outline...
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Vendor Vulnerability: How to Prevent the Security Risk of Third-Party Suppliers

Vendors and third-party suppliers are part of today’s modern business ecosystem, and this ecosystem will only grow in scale and importance. But as the complex network of suppliers and third-party...
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How to manage risk and ensure control — what to look out for in robotic process implementation

For many enterprises considering robotic process automation, concerns around security are preventing action. More often than not, it's the IT department that is slamming on the brakes,...
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The numbers speak for themselves. Are you ready to bring the Challenger selling model to your organization?

With over 80,000 sellers and 20,000 managers improving their sales results based on the Challenger™ selling model, and more than 461,000 books inspiring change around the world, we’re just...
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Is the Customer Really Always Right?

No, the customer isn't always right. Take a look at how you can train your Contact Center Agents to say no without upsetting the customer.Request Free!
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