The automation of IT processes promises greater efficiency, improved reliability, increased predictability and reduced costs. However, poorly planned and implemented automation programs will fail to provide satisfactory results. Infrastructure and operations (I&O) leaders have identified five common pitfalls in automation initiatives that should be avoided and can be averted through the use of some common best practices. Read this analyst report to learn these pitfalls and the value of process automation that can offer clear efficiency gains, cost reductions, risk mitigation, or improved reliability/predictability.
