Improving ITSM Metrics With Remote Support

Fast incident resolution is at the center of so many ITSM metrics, and remote support is a key part of a multi-channel contact center’s ability to speed time to resolution. This webinar will outline...
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Vendor Vulnerability: How to Prevent the Security Risk of Third-Party Suppliers

Vendors and third-party suppliers are part of today’s modern business ecosystem, and this ecosystem will only grow in scale and importance. But as the complex network of suppliers and third-party...
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How to manage risk and ensure control — what to look out for in robotic process implementation

For many enterprises considering robotic process automation, concerns around security are preventing action. More often than not, it's the IT department that is slamming on the brakes,...
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A Modern Communicator’s Guide to Corporate Communications

Communication is more than just a monthly newsletter. This 6-page guide is full of tips and tricks to help you create compelling stories and enable meaningful conversations inside your organization with...
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Calling All Champions

Managing an intranet is way more fun with friends. They’re there to lift you up, help you out, and simply appreciate everything you do. Do you know who yours are? This 32-page guide will help you...
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Re-wire Your Workplace: 5 ways to build a people-powered digital destination

Work is no longer a place — it’s just what you do. That’s why progressive companies are re-wiring their workplace to adapt to a more mobile, social, and culturally diverse workforce....
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