Protect Your Future NOW: Five Easy Steps to Eliminate Legacy Contact Center Risk

Featuring Richard Snow, VP & Research Director of Customer & Contact Center Research, Ventana Research Is the complexity of your agent desktop application helping or harming your customer service?...
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Opportunities and Threats of 5G on IT

The sheer scale of the 5G mobile network project to define the next generation of mobile networks is ambitious and hugely innovative. But with this comes considerable uncertainty about its rollout, level...
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Internet of Things (IoT) Security in Smart Home Devices

The Internet of Things (IoT) refers to devices that can send or receive data automatically, without being prompted by human interaction. Examples are cars that notify drivers of low tire pressure, a security...
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The Role of Big Data in Creating Data Science-Driven Enterprises

The transformation of enterprises required to initiate big data analysis involves many catalysts for successful change. Creating a predictive enterprise involves precise strategic planning and establishing...
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Open Source Big Data Projects – Emergence of the Converged Data Platform

How are enterprise organizations handling the growing complexity of big data environments?With over 275 vendors and products in the data platform and analysis landscape, growth is expected, but so too...
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Asset Management Standards of Excellence

Enterprise Asset Management (EAM) software is instrumental in driving business action. An EAM solution maximizes not only the availability of assets, but also their reliability and performance, resulting...
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