The Guide to Drama-Free Job Postings

Job postings are a tough balance between finding the candidate you want, while also being as bias-free as you can be so your ad isn't an invitation to a lawsuit. Download this concise guide to learn common...
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10 Questions to Ask Employees in Their First 60 Days… and 8 to Ask Their Co-Workers About Them

You can't possibly know what's going on in your new hire's mind. These 10 question will provide a comfortable atmosphere to talk about what's going great and what could be worked on. Additionally, asking...
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Enterprise Case Study: Breaking Through Process Silos to Improve the Customer Experience

CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report...
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How To Master Time in Only 90 Seconds

The greatest resource we have is our time, yet many people struggle constantly to manage it.In this eBook, you’ll learn:The 4 core elements of effective time managementHow to plan and prioritize...
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Busting Millennial Myths

Millennials in the workforce are here to stay (except for when they leave you for better growth opportunities). So it's time to stop taking the same approach to hiring and retaining talent that we used...
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Performance Management Innovation: HR’s Next Big Move

The new world of work demands a new paradigm for measuring and managing performance. There is no one-size-fits-all model for effective performance management, so HCI has identified the five key elements...
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