Leader’s Must-Do Adventure Menu

This adventure menu presents you with 10 different opportunities for growth and experience. The goal is to select three and set out to accomplish them within the next calendar year. Step outside of your...
Continue Reading 0 comment

Leader’s Must-Do Adventure Menu

This adventure menu presents you with 10 different opportunities for growth and experience. The goal is to select three and set out to accomplish them within the next calendar year. Step outside of your...
Continue Reading 0 comment

The Guide to Drama-Free Job Postings

Job postings are a tough balance between finding the candidate you want, while also being as bias-free as you can be so your ad isn't an invitation to a lawsuit. Download this concise guide to learn common...
Continue Reading 0 comment

10 Questions to Ask Employees in Their First 60 Days… and 8 to Ask Their Co-Workers About Them

You can't possibly know what's going on in your new hire's mind. These 10 question will provide a comfortable atmosphere to talk about what's going great and what could be worked on. Additionally, asking...
Continue Reading 0 comment

Blueprint for a Subscriber-Centric OTT Video Business

While perhaps seeming simple at first glance, implementing the OTT Video 2.0 strategy has considerable implications on your current media infrastructure and business processes. This blueprint, based on...
Continue Reading 0 comment

Enterprise Case Study: Breaking Through Process Silos to Improve the Customer Experience

CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report...
Continue Reading 0 comment